When will my order be processed?
Orders will be processed within 0-2 business days of ordering and be shipped the next day after the processing day. Modifications or cancellations cannot be made once the order is shipped out.
All orders are handled and shipped out from our warehouse which are located in the France. Please allow extra time for your order to be processed during holidays and sale seasons.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all international orders.
We suggest you use https://parcelsapp.com/en/tracking/ for order tracking.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
When ordering multiple items at once our system usually splits these into individual packages. Therefore, please note that your order may arrive in separate packages and may also arrive at different times.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.
In the event that a package is returned to our warehouse due to an insufficient address or delivery issues resulting from the customer's side, we can offer only a replacement or store credit. It is crucial that customers provide accurate and complete shipping information during checkout to ensure successful delivery.
If a package is returned to us due to an insufficient address, we will reach out to the customer to confirm the correct address before reshipping.
Alternatively, we can provide store credit for the value of the returned item(s) which can be used for future purchases on our website.
We understand the importance of timely delivery, and we aim to ship your orders promptly. However, there may be instances where unforeseen circumstances or logistics-related issues cause delays. If your shipment is delayed, we will notify you and provide regular updates on the status and expected delivery timeframe.
We want to assure you that we are in constant communication with our shipping and logistics partners, who play a vital role in assessing any issues with the package and determining if it will be delivered in a timely manner. However, there are cases and situations which are out of our control and are causing additional delays.
While we strive to resolve any issues and expedite the delivery process, we do not offer full refunds solely based on delayed shipments unless the delay exceeds a reasonable timeframe. If the delay significantly exceeds the estimated delivery time and we are unable to provide a satisfactory resolution, you may be eligible for a refund on a case-by-case basis.
For more information:
Address: 2 Allee De Bourgogne, 95370 Montigny Les Cormeilles, France
Phone: +33 391868845
- Days: Monday - Friday